RATIONALÉ

To help us become effective at what we do, and efficient in the way we do it, we have come out with this Operations Manual. There are a number of ways a good operations manual can help the association:

• It is a single source of information for what the AAI does, all in one place.
  • It makes processes easy to understand,  follow and implement. It makes us consistent and transparent.
  • It helps new team members have something to refer to so they learn quickly. (Even more powerful when coupled with training)
  • It is a place to look at when things go wrong to make sure everyone in the team takes the right action under pressure.
  • It will help prevent mistakes being made on those really important tasks that we do, however large or small.
  • It can be available to use in paper form, electronically or as posters and print-outs.
• It can be reviewed and made better year on year as the Association improves how it works.

In short, this easy to understand and up to date manual will keep the Association running effectively and efficiently.